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October 12, 2012


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That's so funny, just the other day, I was remembering a hair salon I used to go to, where the manager would follow up a few days later to see how your experience was.

This was great, because although I was always happy with my cut, I can imagine that if I hadn't been, I wouldn't have wanted to tell my stylist that directly.

Having the manager make contact created a safe space for clients to be brutally honest. A great customer service tool!

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