So, here's the scene. I have yet another swarm of bees making themselves comfortable in my house, this time behind the second story gutter. I call a company to have them removed.
Company: We can send someone out today to give you an estimate.
Me: I'm interested in having them removed humanely. I know it costs a bunch to get inside the walls. I'm not shopping around for cost. Can you just send someone to do the work, or does this require two visits?
Company: Well, you know, this can be very expensive and we want people to know ahead of time and blah blah blah
Me: So there is no way I can get my bees removed without having to meet people here twice?
Company: blah blah blah that's right.
Me: OK. I'm calling someone who is willing to come out and do the job. Buh bye.
A company that doesn't allow its customer-facing employees any leeway in working with customers is a company that (1) never gets feedback from customers and (2) sends the message that their time is more important than the customer's.