Entrepreneurs who get it

I have a standard poodle. (OK, actually a very non-standard poodle, but that's for another post)  So I take Meatballinto a local groomer, who did a great job and didn't yell at me, so I was going to use her regularly. But then I got a call from her this morning, asking how Meatball was and whether I was happy with the cut. I am now not just a regular customer but a groupie; this woman really wants to create loyal customers and knows how to show it.

If you're ever looking for a great dog groomer, check out Puppy Paws Pet Spa in Niwot, Colorado.

Comments

[Emma]

That's so funny, just the other day, I was remembering a hair salon I used to go to, where the manager would follow up a few days later to see how your experience was.

This was great, because although I was always happy with my cut, I can imagine that if I hadn't been, I wouldn't have wanted to tell my stylist that directly.

Having the manager make contact created a safe space for clients to be brutally honest. A great customer service tool!