A positive cell phone experience (!)

I complained earlier about my experience with T-Mobile. The final resolution, after a rather brusque blow-off by their customer "service" department and a letter to the PR department and the SVP of Sales and Marketing, is that they'll let me out of my contract a no charge.

Now, natch, I'm switching to Verizon after an amazing conversation I had with their sales department. The sales rep not only knew what I wanted with a tri-band phone and EVDO broadband access, but also suggested a less expensive solution that she uses herself.

I love it when I actually get people on the phone who are knowledgeable, helpful and friendly.

Comments

[Brian]

Not all Verizon reps are so helpful, leading me to ask just what WAS the less expensive option that your Verizon representative suggested?